In the present time, Wireless internet connectivity is almost everywhere. Mainly wireless connections come in two frequencies 2.4GHz and 5GHz. If you want a good internet connection, you must have both frequencies.
The frequencies of 2.5GHz cover a large coverage area and quickly transfer data. This frequency works better for longer distances. On the other hand, higher frequencies of 5GHz have less coverage. This frequency has shorter signal waves.
But what can you do when 5GHz is working, and 2.4Ghz is not? This blog will discuss the various methods to solve 2.4GHz Wi-Fi Not Working But 5GHz Works Problem. Follow the procedures given below carefully.
7 Ways To Fix the “2.4GHz Wi-Fi Not Working But 5GHz Works” Problem
- Reboot your Router
- Reset your Router
- Check whether 2.4GHz is on or not
- Update your Router Firmware
- Check Router Cables and Connectors
- Change the Wi-Fi
- Contact Customer Support
Method 1: Reboot your Router
In the first method, you have to reboot your Router or modem and try to resolve your problem. To reboot, follow these steps.
- Unplug the power and Ethernet cables from the Router or Modem
- Now, wait for a few minutes to power off
- Then, reconnect the cables to the Router
- After that, check the result.
Method 2: Reset your Router
After rebooting your Router but your problem didn’t solve then, now you have to reset your Router. Sometimes restarting the procedure is a highly effective troubleshooting process. So, check the procedure for resetting the Router.
- Locate the Reset button on your Router
- Now, press and hold the Reset button for 15 to 16 seconds
- After fully resetting your Router and then power it back on.
Method 3: Check whether 2.4GHz is on or not
Now you have to check whether the Router is at the 2.4GHz frequency is on or not. Then you have to enable the 2.4GHz on your device and solve the problem.
For iOS devices:
- Open the settings on your device
- Click Wi-Fi and turn on Wi-Fi
- Now, select the 2.4GHz Wi-Fi network
- If prompted, then enter the password for the network
For Android devices:
- Open your device Settings
- Click Network & Internet, then click Wi-Fi
- Now, enable the Wi-Fi
- Select the 2.4GHz Wi-Fi network
- If prompted, then enter the password for the network
Method 4: Update your Router Firmware
This problem could happen if the firmware is not updated. So, you have to update your Router Firmware. So, follow the below steps carefully.
- Connect the Router to your computer with an Ethernet cable
- Download the firmware update from your ISPs or router manufacturer’s websites.
- Now, log in to your Router’s web management page.
- Select the downloaded firmware to update your Router
- Now, you have to reboot your Router.
Method 5: Check Router Cables and Connectors
You have to check the Router’s cables and connectors carefully. Sometimes this type of problem could happen to damaged cables. So, you have to replace the damaged cable and plugin carefully.
Method 6: Change the Wi-Fi
You have to use a different mode of operation to function and try to connect to the network. In the Router, the interface finds another Wi-Fi option and selects the desired mode. So, try this method and check the problem.
Method 7: Contact Customer Support
If none of the above methods works, then you have one last option that contacts customer service. They will Fix the “2.4GHz Wi-Fi Not Working But 5GHz Works” Problem. So, an expert technician checks your Router and can replace the faulty Router or modem.
Conclusion
At last, we hope that you will be able to fix your problem “2.4GHz Wi-Fi Not Working But 5GHz Works”. We provide lots of the above methods and follow them carefully. If you have any questions, then ask us in the comment sections.
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