The HTML5 video is an advanced video element for playing the videos on the web browser. It has incorporated video and audio specifications, allowing users to watch videos online without any plugins. You can view HTML5 videos on popular browsers such as Google Chrome, Internet Explorer, Mozilla Firefox, and Safari. According to several Windows users, when they play an HTML5 video on any website, they face an error. The detailed error message is “HTML5: Video file not found”. Encountering this error implies that your browser doesn’t support the HTML5 format codes or doesn’t have the proper video codec installed.
There could be multiple reasons that could be held responsible for getting an “HTML5 Video File Not Found” Error on your browser. The error may happen because your browser doesn’t support HTML5 videos or there is a web page backend issue. Anyway, nothing to worry about; follow our given guidelines below, and your problem will be solved.
5 ways to fix “HTML5 Video File Not Found” error
- Update your browser.
- Clear all Cookies and Caches data.
- Turn off Hardware Acceleration.
- Download HTML5 supporting codecs.
- Start the browser in Safe Mode.
No 1. Update your browser
First of all, you have to ensure that you are using an updated browser version. If not, update your browser to its latest version because all browser versions do not support HTML5 videos. To update your browser, follow our steps below.
- If you are using the Google Chrome browser, then open your Chrome.
- Now click on the three vertical dots in the top-right corner.
- From the listed menu, tap on Help and click on About Google Chrome.
- If you see an option Update Google Chrome, click on it. If not, your browser is updated.
No 2. Clear all Cookies and Caches data
Although, Cookies and Caches provide a better user experience and help your browser run fast. But sometimes, they may lead to errors while playing multimedia files. So, clean the caches and cookies, and after that, try to view that HTML5 video again.
- Open Chrome and click the three-dot menu.
- Choose Settings and click on “Advanced” from the left-listed menu.
- Now go to “Privacy and security” and click on “Clear Browsing Data”.
- Set the Time range, select what you want to clear, and click Clear data.
- Now restart your computer and try to play a video in your browser.
No 3. Turn off Hardware Acceleration
Disabling hardware acceleration may help fix the “HTML5 Video File Not Found” Error. Here’s how to do it:
- Open Google Chrome and tap on the three-dot menu.
- Now click on Settings and go to Advanced.
- Click on the System under the advanced settings.
- You will see the option “Use hardware acceleration when available”.
- Toggle it off and reboot the browser.
- Now try to play your HTML5 video to see if the issue is fixed.
No 4. Download HTML5 supporting codecs
The “HTML5 Video File Not Found” Error indicates either your browser is not up to date or the website page does not have a suitable video codec. You can communicate with the developer to solve the issue and install HTML5 supporting codecs.
No 5. Start the browser in Safe Mode
With safe mode, you can identify the browser issues that can help you solve them quickly. It is the best option to examine browser issues. It can resolve many problems. However, Safe Mode may not fix the “HTML5 Video File Not Found” issue, but you may know the actual cause of the problem.
- In Google Chrome, Safe Mode is combined with Incognito mode. To use Chrome in Safe Mode, open a new Incognito window.
- Use the shortcut key Ctrl + Shift + N to open Chrome in safe mode.